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Service Quality Germany Level II in the Gartenhotel Heusser

Another major step on the way to the best possible service

On 11.20.2008 during the so-called Tourism Day in Trier, the Gartenhotel Heusser was awarded by the Minister of Economy, Hendrik Hering from the Ministry of Economics and Transport, Agriculture and Winiculture, Rheinland-Palatinate in Maiz with the title "Quality Service Level II" being a part of the "Quality Service Programme". Martina Berwing, Managing Director of the Garden Hotel Heusser, received the award for a certified Quality-Couch. The Gartenhotel Heusser is thus one of the now 14 tourist service companies in the Rhineland-Palatinate which in the intensive process of self- and also external assessments have been rated as those who constantly take care and develop their quality managment even further.The Quality - Trainer like Martina Berwing unite all the employees of the facility as well as the guests and partners, in order to identify their strengths and weaknesses, and initiate the improvement process, continuously promoting the service orientation towards perfection. The company Tourismus GmbH located in the region of Rheinland-Palatinate, promoted by the Ministry of Economics, by the action "The Service Quality in the Rheinland-Palatinate Germany " aims at improving the guest-oriented service provided by hosts and units offering tourism services.

The Gartenhotel Heusser in Bad Dürkheim is the Seminar Hotel recommended by the BDVT

Bad Dürkheim. September 2009. The Gartenhotel Heusser was extinguished as the Seminar Hotel recommened by the BDVT and rated as excellent. The award comes from the greatest and oldest professional association BDVT which unites trainers, advisors and couches of the German-speaking area, chosen after a survey of their members.

Martina Berwing from the senior management. "We are very proud of this award because it is based on the recommendations of the BDVT members, all the trainers, consultants and coaches gained on the basis of their own experiences and constitutes thereby a pure and sincere evaluation of our hotel. We're proud to hold this award."

All the hotels which may bear the name "Seminar Hotel recommened by the BDVT" have been in the everyday working life of our members rated as very positive, says the BDVT-president Holger Petersen. They take care of the environment, still being customer-oriented at the same time.

The BDVT is the professional association for coaches, consultants, and trainers and stands for over 45 years expertise in a personnel and organizational development as a partner for industry.

With this award, the BDVT provides all the booking persons, especially trainers, consultants and coaches with high security in the selection of hotels for the seminars, conferences and trainings, contributing to the quality assurance in the organization of seminars and conferences.

The Gartenhotel Heusser has been awarded with the quality seal for the Wanderbares Deutschland (Hiking Germany).

We offer a drying room for equipment and clothing.

Furthermore, we also offer renting a shoe cleaning kit.

Additionally we provide you with the up-to-date informatiom about the weather.

We hold storage trays ready for your walking shoes.

Also one-night hiker guests are most welcome at the hotel. The Heusser knows a lot about hiking and has the staff who are informed about various hiking options.

Our co-workers will gladly provide you with very specified and detailed informations, concerning your individual case.

As a hiking hotel we offer numerous route suggestions as for the town walks and advice you with additional literature.

We keep our fingers on the pulse of the local and regional attractions.

We offer a reservations service for the next accommodation.

We can organize for you a pick-up and return to the hiking trails.

We offer you a luggage transport to the next accommodation.

This quality assurance is only an extract from the 23 core criteria, which we meet as the Quality Host Germany for hikers. In addition we provide at least 9 choices.
Ask us about our other services.

Qualitätsversprechen für Wandergäste

"Qualitätsgastgeber Wanderbares Deutschland" ("Quality Host Hiking Germany") is an initiative of the German Hiking Association executed in cooperation with various regional partners. A complete catalogue of the required criteria, and all of the award-winning Hosts as well as more information about them can be found here: (currently only in German).

Deutscher Wanderverband (German Hiking Association)
Wilhelshöher Allee 157-159
34121 Kassel


The roof in the Gartenhotel Heusser

Der Dachs - Strom und Wärme mit Kraft-Wärme-KopplungOur contribution to the protection of the environment .....

Since more and more people want to protect the Mother Nature - taking care of our mutual future has become also our priority. 70% of all tourists place a great value on the healthy environment in the place where they spend their holidays.

You, the guest of today, expect the environmental quality also in the hotel and restaurant. And prepared as we are, we're happy to give you what you want.

We have been honoured with the Level II of the Service Quality Title which makes us even more environmentally friendly as the hotel!

Yet, there's also something YOU can do to support us!

Together, we can help the Mother Nature... without giving up on our own good fun during holidays. Here's what you can do for us:

  • Light - If it is not needed, just switch it off!
  • Water - too hot and too often showers are not healthy also for the skin!
  • Waste - Waste separation of course
  • Heating - if you are going hiking, just set the thermostat to II and turn off the airing.
  • Towels - You decide when you need fresh towels. Towels on the floor means: Please replace!
  • Petrol - go back again with bus and train.

We would be happy to offer you a roadmap and more than pleased to collect you from the station.
The environment and we would like to thank you VERY MUCH!

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